Privacy Policy

Payosphere Technologies Private Limited ("Payosphere," "we," "us," or "our") operates the website payos.in (the "Site") and provides payment processing and related financial services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our Services, or interact with us in other ways. By accessing or using the Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or Services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

1. Information We Collect

We collect information to provide, improve, and protect our Services. The types of information we collect include:

Personal Information

• Account Information: When you create an account or register for Services, we collect your name, email address, phone number, date of birth, and other contact details.
• Financial Information: For payment processing, we collect bank account details, credit/debit card information, UPI IDs, and other payment-related data. We do not store full card details; we use secure third-party processors (e.g., PCI DSS compliant gateways).
• KYC Information: To comply with regulatory requirements (e.g., under the Prevention of Money Laundering Act, 2002), we may collect government-issued ID (e.g., Aadhaar, PAN, passport), address proof, and biometric data if applicable.
• Transaction Data: Details of payments made or received, including amounts, dates, recipients, and purposes.

Non-Personal Information

• Usage Data: Information about how you interact with the Site, such as IP address, browser type, device information, pages visited, time spent, and referral sources.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track user activity (see Section 6 for details).

We collect this information directly from you, automatically through cookies and analytics tools, or from third parties (e.g., payment gateways, credit bureaus).

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage the Services, including processing payments, verifying identity, and facilitating transactions.
• To communicate with you, such as sending transaction confirmations, updates, or support responses.
• To improve our Services, analyze usage trends, and develop new features.
• To comply with legal obligations, prevent fraud, and enforce our terms (e.g., detecting suspicious activities).
• For marketing purposes, with your consent, such as sending promotional emails about new features or partner offers.
• To personalize your experience, like recommending payment options based on past behavior.

We process your information based on your consent, contractual necessity, legal requirements, or our legitimate interests.

3. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service Providers: With trusted third parties who assist us, such as payment processors (e.g., Razorpay, Stripe), cloud storage providers (e.g., AWS), and analytics tools (e.g., Google Analytics). These parties are contractually obligated to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: If required by law, such as responding to court orders, government requests, or to protect rights, property, or safety.
• With Your Consent: For any other purpose with your explicit approval.

We ensure that shared parties adhere to appropriate data protection standards.

4. Data Security

We prioritize the security of your information and implement reasonable administrative, technical, and physical safeguards, including:

• Encryption of sensitive data (e.g., SSL/TLS for transmissions).
• Access controls and regular security audits.
• Compliance with standards like PCI DSS for payment data and ISO 27001 for information security.

Despite our efforts, no system is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary for the purposes described in this Policy, or as required by law (e.g., 10 years for financial records under RBI guidelines). After that, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for Site functionality (e.g., session management).
• Analytics Cookies: To understand usage (e.g., Google Analytics).
• Marketing Cookies: For targeted ads (e.g., Facebook Pixel).

You can manage cookies via your browser settings. Disabling them may limit Site functionality. For more details, see our Cookie Policy (if applicable).

7. Your Rights and Choices

Under applicable laws (e.g., Digital Personal Data Protection Act, 2023 in India), you have rights regarding your data:

• Access: Request a copy of your personal information.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request erasure (subject to legal retention requirements).
• Objection/Withdrawal: Opt out of marketing or object to processing based on legitimate interests.
• Portability: Receive your data in a structured format.

To exercise these rights, contact us at privacy@payos.in. We will respond within 30 days. You may also have the right to lodge a complaint with data protection authorities (e.g., MeitY in India).

For marketing, you can unsubscribe via email links or by contacting us.

8. International Data Transfers

As an Indian company, your data is primarily processed in India. If transferred internationally (e.g., to U.S.-based providers), we ensure adequate safeguards like Standard Contractual Clauses.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.

10. Third-Party Links

The Site may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be resolved in the courts of [City, e.g., Mumbai], India.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Payosphere Technologies Private Limited

[Address, e.g., 123 Fintech Street, Mumbai, Maharashtra 400001, India]

Email: privacy@payos.in

Phone: [+91-XXXXXXXXXX]